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*020  $a0-07-338093-8$qib.$c1299 kr
*020  $a978-0-07-338093-3$qib.
*035  $a(NO-LaBS)11189541(bibid)
*0827 $a658.8
*090  $c658.8$dZEI
*1001 $aZeithaml, Valarie A.$_24265500
*24510$aServices marketing$bintegrating customer focus across the firm$cValarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler
*250  $a5th ed.
*260  $aNew York$bMcGraw-Hill/Irwin$ccop. 2009
*300  $aXXVIII, 708 s.$bill.
*336  $atekst$0http://rdaregistry.info/termList/RDAContentType/1020$2rdaco
*337  $auformidlet$0http://rdaregistry.info/termList/RDAMediaType/1007$2rdamt
*338  $abind$0http://rdaregistry.info/termList/RDACarrierType/1049$2rdact
*546  $aEngelsk tekst
*599  $a1299 kr
*650 4$aBedrifter$_10043600
*650 4$aKundebehandling$_16192300
*650 4$aMarkedsføring$_10954200
*650 4$aTjenestemarkedsføring$_24265600
*690  $aBI-Stavanger
*7001 $aBitner, Mary Jo$emedforfatter$4aut$_24265700
*7001 $aGremler, Dwayne David$emedforfatter$4aut$_24265800
^